Avaya | Case Study

How 3Quotes helped Avaya renew a major client

3Quotes showed LifeWorks the benefits of moving to Avaya’s subscription-based model—resulting in a renewal for Avaya and $600K cost savings for LifeWorks.

The customer: LifeWorks

LifeWorks is a world leader in providing digital and in-person solutions that support the total well-being of individuals. The company delivers a personalized continuum of care that helps its clients improve the lives of their people and, by doing so, improve their business.

The technology partner: Avaya

Avaya is shaping the future of work. The Avaya OneCloud™ total experience platform and multi-cloud application ecosystem power personalized and effortless customer and employee experiences.

The challenge:

Managing complex renewals when moving from a legacy platform to the cloud

LifeWorks had partnered with Avaya for six years for on-premises telephony. As their renewal date approached, Avaya encouraged LifeWorks to move to a new cloud-based subscription model. However, LifeWorks didn’t want to make the move.

LifeWorks had strict compliance requirements and wanted to keep their call logs and retention policies on premises. They also needed to renew everything on time so the migration would not impact their global operations. LifeWorks was on the verge of sunsetting their on-premises Avaya systems when they brought in 3Quotes to assist with their renewal strategy.

“3Quotes has saved us hundreds of thousands of dollars on IT solutions. I trust them to manage complex negotiations while keeping our vendor relationships strong.”

Kaytek Przybylski, Chief Data and Technology Officer, LifeWorks

The Solution

Partner with 3Quotes to find the right solution at the best price

3Quotes started by assessing LifeWorks’ current environment, renewal options, and contract terms. Then, 3Quotes acted as a liaison between both companies to find a subscription licensing model that aligned with LifeWorks’ technology roadmap and compliance requirements. 3Quotes provided LifeWorks with a cost-benefit analysis, technical risk analysis, and BAFO offer on behalf of Avaya.

The Results

A renewal for Avaya and $600K in cost savings for LifeWorks

3Quotes negotiated a win-win for both parties! LifeWorks found a system that aligned with their corporate roadmap and compliance needs—while achieving greater efficiencies and $600K in cost savings by moving to a subscription cloud model. Meanwhile, Avaya drove revenue by renewing a key client.

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